Delivery
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Despatch Timescales
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We aim to despatch every order received within 1 - 2 working days. Our current working days are Monday – Thursday.
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Customers will be notified via the contact details they provide if we anticipate any delay in despatch beyond these timescales.
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Delivery Costs and Timescales
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We use a multi-tiered shipping method to help ensure all of our customers are charged a fair rate for the promptest delivery of the items they have selected.
Our delivery times and rates are determined by:
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The value of your order
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Your location
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Please ensure you have correctly entered your destination address (including country) to ensure you are charged correctly for your postage.
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In the instance that incorrect shipping information is provided, products may be held until correct postage is paid.
UK Customers
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FREE standard delivery on orders over £50.00.
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We offer the option of basic Free Shipping on orders over a minimum value of £50.00 (inc. VAT) for UK mainland orders.
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Guideline delivery times of 3-5 working days this is not guaranteed.
Service Delivery Timescale Price
Standard Delivery
– Orders up to £20 in value 3 - 5 working days £3.95
– Orders over £20 in value 3 - 5 working days £7.50
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FREE DELIVERY
(orders over £50.00) 3 - 5 working days £0.00
If you have any queries or concerns, please Contact Us for more information.
International Customers – Including Europe
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Service Delivery Timescale Price
Standard Delivery 4 - 10 working days £18.00
All timescales provided are based on orders placed Monday-Thursday before 2:30 pm (GMT)
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For orders outside the UK, the purchaser may incur additional import duties and customs charges. These are levied at the port of ingress and are the responsibility of the purchaser.
Refusal to pay the local import duties and taxes will result in the goods either being:
Destroyed by Customs, or Goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
In the rare instance that your local customs office refuses the goods into your country then the above also applies.
Please note if you pay to have the items returned to us that will be at your cost and any monies refunded to you by us shall be less than the original postage charged. It shall remain the responsibility of you, the purchaser, to check the import laws regarding your order.
Notification of Items Not Received
Although it is very rare that something does go wrong, if your item has not arrived within the timescales above and you have received no update from the delivery agent, then please contact us immediately and we can advise you further.
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It is important that we lodge an 'item not received' with our couriers in a timely manner.
This is normally within 28 days of dispatch.
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Should you not contact us to make us aware that the item has not arrived and the 28 days pass then we are unable to offer a refund or replacement.
Please Note
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
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Although we have a 4-day despatch operation, it should be noted that orders placed after 2:30 pm on weekdays, at the weekend, or during UK bank holidays are restricted due to limitations on collections and deliveries from carriers. Any orders received over a weekend prior to a bank holiday will be despatched on the next postal collection day (usually Tuesday) as there is no postal collection on bank holidays.
Despatch and shipping times can vary, especially during busy periods, such as the run-up to Christmas and holiday periods.
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In cases where tracking numbers are provided, we will pass this information on to you so you can log into the respective site to see where your order is in the delivery process.
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Delivery times are approximate and are not guaranteed.
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